Event Details
Design a Service Portal Your Employees Actually Love
Featuring Phyllis Drucker, HDI Lifetime Achievement Award Winner
Phyllis Drucker brings almost 30 years in Business/IT Strategy, enterprise service management, and governance to a topic every IT leader avoids talking about out loud: most Service Portals fail. Not because the tech is bad, but because they were never designed around how employees actually want to get help. This will be web-based so you can join from anywhere!
In this session, Phyllis will break down:
- Why "holistic support" is more than a buzzword — and what it actually looks like in a portal
- The lift-and-shift trap: how portals quietly become outdated without anyone deciding that
- How to modernize your portal by combining today's digital tools with a genuinely human approach to service
You'll leave with a clear-eyed view of why most portals fall short — and what it takes to build one your employees actually want to use.
Who should attend: ITSM practitioners, service desk leaders, portal owners, anyone who's ever heard "I just call the help desk, the portal's useless."
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- Zoom Meeting Link to Follow
