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VERSION:2.0
PRODID:-//HDI NYC Metro//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI NYC Metro // Phyllis Drucker | Designing your Service Portal
DTSTART;TZID=America/New_York;VALUE=DATE-TIME:20260812T180000
DTEND;TZID=America/New_York;VALUE=DATE-TIME:20260812T193000
DTSTAMP;VALUE=DATE-TIME:20260714T173553
UID:6a56737996385f05d8e81c7d
DESCRIPTION: Design a Service Portal Your Employees Actually Love Featuring
  Phyllis Drucker\, HDI Lifetime Achievement Award Winner Phyllis Drucker 
 brings almost 30 years in Business/IT Strategy\, enterprise service 
 management\, and governance to a topic every IT leader avoids talking 
 about out loud: most Service Portals fail. Not because the tech is bad\, 
 but because they were never designed around how employees actually want to
  get help. This will be web-based so you can join from anywhere! In this 
 session\, Phyllis will break down: Why "holistic support" is more than a 
 buzzword &mdash\; and what it actually looks like in a portal The lift-
 and-shift trap: how portals quietly become outdated without anyone 
 deciding that How to modernize your portal by combining today's digital 
 tools with a genuinely human approach to service You'll leave with a 
 clear-eyed view of why most portals fall short &mdash\; and what it takes 
 to build one your employees actually want to use. Who should attend: ITSM 
 practitioners\, service desk leaders\, portal owners\, anyone who's ever 
 heard "I just call the help desk\, the portal's useless." 
LOCATION:Zoom Meeting Link to Follow
PRIORITY:5
URL:https://www.hdinycmetro.com:443/events/hdi-nyc-metro-phyllis-drucker-
 designing-your-service-portal
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